I want your experience buying from Lupa and Sol an easy and enjoyable one so if for any reason, you are wanting an exchange or refund I am more than happy to help you out if certain criteria is met.

  • All products that are on sale can not be exchanged or be refunded for. Once a sale item is purchased, the sale is final.
  • Dummies, bottles, swimwear, food items, underwear and sanitary items are a non refundable product and all sales are final once purchased due to hygienic reasons unless faulty. 
  • Items must be returned within 10 days of delivery.
  • We accept returns and refunds for faulty items, in this case we will cover postage both ways. The refund will be made within 14 days of product/s being returned to us in the same form as the original payment.
    Please note, faulty items can only be returned for a refund if it is within the first month from time of delivery, so please check and look over items in your order upon delivery.
  • All exchanges or change of mind returns MUST be returned in its original unused, unworn and unwashed condition with tags still attached (if applicable). Postage back to us for an item to be exchanged is the responsibility of the customer. The new item to be exchanged will be shipped within 48hrs of us receiving the incorrect item and is also the responsibility of the customer.
  • Change of mind items can only be returned for a store credit ONLY. No refunds given.
  • All orders that contain a pre order item will not be shipped until that pre order item arrives. All pre order details and estimated arrival dates are always listed in the description of the pre order item on our website. If you require your order to be split and non pre order items to be shipped promptly, please email us and we can issue a shipping invoice but we do suggest if this is what you want, to do two separate orders.
    For any exchange or refund enquires please email us at hello@lupaandsol.com.au with your name, contact details and your order number, with a short explanation on the item/s you are wanting exchanged or refunded for.


    Returns address

    5 Holmes Court, Stawell, Victoria 3380